SATISFACTION SURVEY

DATACALL is a strategy firm based in France, Mauritius and Madagascar which is specialised in the conception and implementation of Satisfaction survey.

Retaining a customer is less expensive than to win a new one. Do not confuse satisfaction survey and opinion poll. The survey is a tool that allows your client to speak. Thus, the satisfaction survey is in the process of customer orientation quality. Customer may also express dissatisfaction. You just need to analyze the source and take corrective actions in order to satisfy your customer. But the virtues of a survey of satisfaction does not stop there.

The satisfaction survey puts you in tune with your customers. In responding to your satisfaction survey, the client expresses what he likes about working with your company. Thus allowing you to enhance your strengths to potential clients.

In the satisfaction survey, the client also expresses their wishlist which will help you to anticipate future needs and feed your thinking and your investment in R & D (research and development).

DATACALL advises to conduct satisfaction survey to all those who are in contact with the company: customers, suppliers, employees, candidates and journalists.

Expert in Satisfaction survey, DATACALL assist you in the conception the questionnaires, administration of satisfaction surveys by telephone or web (CAWI or e-mail) and in its analysis.

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